# Delova or a delivery platform: what actually changes

> Commission, customer ownership, branding, commitment: comparing an own-brand ordering shop with a marketplace like Uber Eats, Deliveroo or Just Eat. With sourced figures.

Source : https://delova.eu/en/comparatif · Dernière mise à jour : 2026-08-18

A delivery platform brings you orders and takes a percentage of each one; the customers stay theirs. An own-brand shop like Delova costs you a flat subscription and takes nothing from your orders; the customers and their details stay yours. These aren't two competing products — they're two business models.

## Comparison between an own-brand ordering shop and a marketplace

| Criterion | Delova | Delivery platforms |
| --- | --- | --- |
| Commission per order | 0% | Uber Eats publishes 30% on its Standard plan and 33% on Premium for France. Deliveroo and Just Eat do not publish their rates. |
| What you pay | €130 per month incl. VAT, whatever your volume | A percentage of your revenue: the bill grows with your sales |
| Your customers' details | Yours: name, phone number, order history | The platform's, and it stays the customer's point of contact |
| Brand the customer sees | Yours: your own app under your name on the App Store and Google Play | The platform's, where you are one restaurant among many |
| Commitment | Monthly, cancel any time, no notice period | Set in the contract, not published |
| Who delivers | Your own drivers, with the Delova Go app included | The platform's couriers |
| Your customers' reviews | Private: they come back to you, without being published | Published on your restaurant's public listing |
| Payment fees | Stripe's, billed by Stripe | Included in the commission |

The rates quoted come from the pricing Uber Eats publishes for France, checked in August 2026. Deliveroo and Just Eat negotiate theirs by contract and publish none: we therefore attribute none to them. https://merchants.ubereats.com/fr/fr/pricing/

## The questions this raises

### Do I have to leave the platforms to use Delova?

No, and it's rarely a good idea. Platforms bring you customers who didn't know you; your own shop lets you keep the ones who already do. Most restaurants using Delova keep at least one platform running and move their regulars across gradually.

### How many orders before the subscription costs less?

It depends on your average order value. On a €30 basket with a 30% commission, each order costs €9 to the platform: the subscription is covered from 15 orders a month. The calculator on the home page does the maths with your own figures.

### Who delivers my orders if I have no driver?

Delova does not supply couriers. If you have nobody to deliver, collection works from day one and you keep a platform for delivery. If you have one or two drivers, the Delova Go app is included in the subscription: they receive the runs, follow the GPS and notify the customer.

### What happens to my customers if I stop using Delova?

They stay yours. You get your data as an export, and your contacts have been yours from day one — that is precisely what separates a shop under your own name from a listing on a marketplace. Your app is removed from the stores, though: your customers will need another channel.

### Will my customers actually find my app?

On the stores, yes: it carries your restaurant's name. But an app isn't found on its own — it's your online shop, shared by text message, on your social accounts and on your printed material, that drives the first downloads. A platform, by contrast, brings traffic it already has.