Your own shop, or a marketplace?
A delivery platform brings you orders and takes a percentage of each one; the customers stay theirs. An own-brand shop like Delova costs you a flat subscription and takes nothing from your orders; the customers and their details stay yours. These aren't two competing products — they're two business models.
Updated on
| Criterion | Delova | Delivery platforms |
|---|---|---|
| Commission per order | 0% | A percentage on every order, negotiated in the contract. Rates are rarely published: most platforms disclose them only to the restaurants they sign. |
| What you pay | €130 per month incl. VAT, whatever your volume | A percentage of your revenue: the bill grows with your sales |
| Your customers' details | Yours: name, phone number, order history | The platform's, and it stays the customer's point of contact |
| Brand the customer sees | Yours: your own app under your name on the App Store and Google Play | The platform's, where you are one restaurant among many |
| Commitment | Monthly, cancel any time, no notice period | Set in the contract, not published |
| Who delivers | Your own drivers, with the Delova Go app included | The platform's couriers |
| Your customers' reviews | Private: they come back to you, without being published | Published on your restaurant's public listing |
| Payment fees | Stripe's, billed by Stripe | Included in the commission |
Platforms negotiate their commission restaurant by restaurant and publish no rate we could quote for every country we serve. We therefore quote none.
See what it looks like on your own figures
The calculation uses your volume and your average order, not ours.
How much are commissions costing you?The questions this raises
Do I have to leave the platforms to use Delova?
No, and it's rarely a good idea. Platforms bring you customers who didn't know you; your own shop lets you keep the ones who already do. Most restaurants using Delova keep at least one platform running and move their regulars across gradually.
How many orders before the subscription costs less?
It depends on your average order value. On a €30 basket with a 30% commission, each order costs €9 to the platform: the subscription is covered from 15 orders a month. The calculator on the home page does the maths with your own figures.
Who delivers my orders if I have no driver?
Delova does not supply couriers. If you have nobody to deliver, collection works from day one and you keep a platform for delivery. If you have one or two drivers, the Delova Go app is included in the subscription: they receive the runs, follow the GPS and notify the customer.
What happens to my customers if I stop using Delova?
They stay yours. You get your data as an export, and your contacts have been yours from day one — that is precisely what separates a shop under your own name from a listing on a marketplace. Your app is removed from the stores, though: your customers will need another channel.
Will my customers actually find my app?
On the stores, yes: it carries your restaurant's name. But an app isn't found on its own — it's your online shop, shared by text message, on your social accounts and on your printed material, that drives the first downloads. A platform, by contrast, brings traffic it already has.