Terms and conditions of sale and use

The Delova service is published and operated by Bryan Rahmani, sole trader, registered at 2 rue de l'Abani, 57535 Marange-Silvange, France. SIREN 810 411 421 · SIRET 810 411 421 00029 · VAT number FR85810411421. Contact: contact@delova.eu, +352 621 754 508.

They govern, on the one hand, use of the delova.eu website and, on the other, the subscription to the Delova service: online ordering shop, iPhone and Android apps under the restaurant's own brand, and the Delova Pro management app. The service is intended solely for food-service professionals acting in the course of their business.

The subscription is taken out online, from the sign-up form on the site: no quote and no purchase order are required. The restaurateur provides the name and address of their establishment along with their contact details, and confirms they are authorised to commit that establishment.

The contract is formed once Delova confirms the sign-up. An access link is then sent to the email address provided: it opens the space where the menu is imported, checked and published.

While a trial offer is running, the first month of subscription is free and no payment method is requested to take it up. The trial applies to the no-commitment plan and gives access to the service on the same terms as a paid subscription.

At the end of the free month, nothing is charged automatically. Delova writes to the restaurateur: the subscription continues only if they accept and register a payment method. Failing that, the shop is closed under the terms set out in “What happens on termination”.

The Pack Delova subscription is 130 € incl. VAT per month. No commission is taken on orders, whatever their number and value.

Three options may be added to the Pack: table booking (60 € incl. VAT per month), the AI assistant (20 € incl. VAT per month) and the autopilot (30 € incl. VAT per month). They can be turned on and off at any time from the Delova Pro app, under “My options”; their price is added to the subscription for the periods during which they are active.

Subscription payment is handled by Stripe Payments Europe, Ltd. and charged monthly in advance. Payments the restaurateur collects from their own customers go through their Stripe account and bear Stripe's banking fees, which remain their responsibility: Delova takes nothing from those payments.

Prices may change. Any change is notified to the restaurateur at least one month before it takes effect, which can only happen on a monthly billing date; they remain free to cancel before then.

The subscription is monthly with no minimum term. It renews automatically from one month to the next.

The restaurateur may cancel at any time and without notice, from the billing area of the site (“Manage my subscription”), which opens the Stripe portal. Only the current month remains payable and it is not refunded. Delova may likewise terminate in the event of serious breach — non-payment, fraudulent use, unlawful content published on the shop — after a formal notice left without effect for fifteen days.

On the effective date of termination, the online ordering shop is closed and the restaurant's mobile app is removed from the App Store and Google Play.

The restaurant's customer data — contact details and order history — is handed over in a machine-readable format, on written request to contact@delova.eu, for thirty days from termination. After that period it is deleted, subject to statutory accounting retention periods.

The online ordering shop can open the same day: importing the menu, checking it and publishing it takes about twenty minutes on average.

The iPhone and Android apps under the restaurant's brand are prepared and published by Delova after the shop goes live. Allow two to three weeks: that lead time depends on review by Apple and Google, which is theirs alone and which Delova can neither guarantee nor shorten.

The restaurateur is responsible for the content published on their shop: dish names and descriptions, prices, allergens, VAT rate, opening hours and delivery areas. The AI import only proposes a reading of the menu; checking it is mandatory, and it is the restaurateur's approval that puts the menu online.

It is their responsibility to comply with the rules applicable to their business — hygiene, consumer information, price display, tax obligations — and to hold the rights to their name, logo and the visuals they supply.

Support is reached by email at contact@delova.eu. Delova replies within 48 working hours, Monday to Friday. Service updates are included in the subscription.

The service is provided as is, with no quantified availability commitment. Delova uses reasonable means to keep it running and may interrupt it temporarily for maintenance.

The marketing website itself is freely accessible: the publisher may modify it, suspend it or interrupt access at any time, without incurring liability on that account.

The processing carried out by Delova, the processors it uses — notably Stripe for payment, Google for menu analysis and establishment search, Formspree for forms — and the rights of data subjects are described in the Privacy policy, which forms an integral part of these terms.

For the personal data of the restaurant's customers collected through the shop, the restaurateur is the controller and Delova acts as processor, within the limits of the instructions given by this contract.

The Delova platform, its software, its apps, its brand and all the content of the site remain the exclusive property of the publisher. The subscription grants a personal, non-exclusive right of use, for the term of the contract and for the registered establishment only.

The restaurant's name, logo, visuals, menu and data belong to it and remain its own. It authorises Delova to use them to operate the service and, unless it objects in writing to contact@delova.eu, to cite its business as a reference.

Delova is not liable for indirect damage, in particular loss of revenue or of customers. Its liability, all damages combined, is capped at the sums paid by the restaurateur over the last twelve months of subscription.

These terms are governed by French law. Any change is notified to the restaurateur at least one month before it takes effect. Failing an amicable settlement, any dispute falls within the jurisdiction of the courts of the publisher's registered office.